Return & Refund Policy

Last Updated: November 2025

At EnjoyBiz, we strive to ensure your complete satisfaction with every purchase. This Return & Refund Policy outlines the terms and conditions for returning products and requesting refunds.

Return Eligibility

Return Timeframe

Returns must be initiated within 30 days of receiving your order. After this period, returns will not be accepted unless the product is defective or there was an error on our part.

Return Process

Step 1: Contact Us

If you need to return a product, please contact us via WhatsApp or email with the following information:

• Order number
• Product item code
• Reason for return
• Photos of the product (if defective or damaged)

Step 2: Return Authorization

Our customer service team will review your request and provide a Return Authorization (RA) number if approved. Please wait for approval before sending the product back.

Step 3: Ship the Product

Once approved, you'll receive instructions on how to return the product. Please ensure:

• Product is in original condition and packaging
• All original accessories are included
• Product is properly packed to prevent damage during return shipping
• Return Authorization number is included

Step 4: Refund Processing

After we receive and inspect the returned product (typically within 7-14 business days), we will process your refund using the original payment method.

Refund Policy

Refund Timeline

• Processing: 3-5 business days after receiving the returned product
• Refund Credit: 5-10 business days depending on your payment method
• Total Timeline: Approximately 10-15 business days from return receipt

Refund Amount

Refunds will be issued for:

• Full product price
• Original shipping costs (if product was defective or our error)

Note: Return shipping costs are generally the customer's responsibility unless the return is due to our error or a defective product.

Exchange Policy

We currently do not offer direct exchanges. If you need a different size, color, or item, please:

1. Return the original item following our return process
2. Place a new order for the desired item

This ensures faster processing and better tracking of both transactions.

Damaged or Defective Products

If you receive a damaged or defective product:

1. Report Immediately: Contact us within 48 hours of delivery
2. Provide Photos: Take clear photos of the damage or defect
3. Keep Packaging: Retain all original packaging and shipping materials
4. No Return Shipping Cost: We will cover return shipping for damaged/defective items

Partial Refunds

In certain circumstances, we may offer a partial refund:

• Minor defects that don't affect product functionality
• Cosmetic damage that doesn't impact use
• Items that are slightly different from description but still usable

Partial refund amounts are determined on a case-by-case basis and communicated to you before processing.

Customs and Duties

If your order was subject to customs duties or taxes:

• These charges are generally non-refundable
• Refunds are processed for product value and shipping only
• Any customs fees paid are the responsibility of the customer

Wrong Items Received

If you received the wrong item:

• Contact us immediately
• Do not open or use the item
• We will arrange for return shipping at no cost to you
• We'll send the correct item or issue a full refund

Return Shipping Instructions

For Items Shipped from China:

Return shipping should be sent to our designated return address in China. We will provide the complete address and shipping instructions upon return authorization.

Packaging Requirements:

• Use original packaging when possible
• Add additional padding for fragile items
• Include Return Authorization number inside the package
• Affix return label clearly on the outside

Cancellation Policy

Order cancellations are accepted:

• Before Shipping: Full refund within 2-3 business days
• After Shipping: Treated as a return - follow return process

To cancel an order, contact us immediately with your order number.

Questions About Returns?

If you have questions about our return and refund policy, or need assistance with a return, please contact us:

📱 WhatsApp

Contact us directly for fastest assistance:

Rex: +86 150 7105 1219

Levi: +265 88 519 3131

⏰ Response Time

We aim to respond to return requests within 24 hours during business days.

Our Commitment

We are committed to resolving all return and refund issues fairly and promptly. Our goal is to ensure your satisfaction and maintain your trust in EnjoyBiz as your reliable e-commerce partner.

Contact Us About Returns