Terms & Conditions

Last Updated: November 2025

Welcome to EnjoyBiz. These Terms and Conditions ("Terms") govern your use of our e-commerce platform and services. By accessing or using EnjoyBiz, you agree to be bound by these Terms.

1. Acceptance of Terms

By placing an order, creating an account, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Use of Service

Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts. By using our service, you represent that you meet these requirements.

Account Responsibility

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3. Products and Pricing

Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

  • Product images are for reference and may vary slightly from actual products
  • Prices are subject to change without notice
  • We reserve the right to correct pricing errors
  • Product availability may change

Pricing and Currency

Prices are displayed in both Chinese Yuan (RMB) and Malawian Kwacha (MWK). Exchange rates are updated regularly but may fluctuate. Final pricing is calculated at the time of order confirmation.

4. Orders and Payment

Order Process

When you place an order:

  1. You receive an order confirmation
  2. We process your payment (method as agreed)
  3. We prepare and ship your order
  4. You receive shipping updates

Order Acceptance

We reserve the right to refuse or cancel any order, including but not limited to:

  • Orders with incorrect pricing due to system errors
  • Orders for products that are out of stock
  • Orders that violate our Terms
  • Fraudulent or suspicious orders

Payment Terms

Payment terms are agreed upon at the time of order. We accept various payment methods as communicated during the ordering process. Payment must be completed before order processing begins, unless otherwise agreed.

5. Shipping and Delivery

Shipping Methods

We offer air freight and sea freight options. Delivery times are estimates and may vary due to:

  • Customs processing delays
  • Weather conditions
  • Shipping carrier schedules
  • Other factors beyond our control

Delivery Responsibility

Once your order is shipped, we provide tracking information. Risk of loss passes to you upon delivery to the shipping carrier. We are not responsible for delays caused by customs or shipping carriers.

Customs and Duties

Import duties, taxes, and customs fees are the responsibility of the recipient. These charges are not included in our product prices or shipping costs.

6. Returns and Refunds

Return Policy

Returns are accepted under the following conditions:

  • Product is defective or damaged upon arrival
  • Product does not match the description
  • Return request is made within specified timeframe
  • Product is in original condition and packaging

Refund Process

If your return is approved:

  • We will process the refund within reasonable timeframe
  • Refund amount will exclude original shipping costs unless return is due to our error
  • Return shipping costs are the customer's responsibility

Non-Returnable Items

Some items may not be eligible for return, including:

  • Customized or personalized products
  • Perishable goods
  • Items damaged by misuse
  • Items without proof of purchase

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of EnjoyBiz or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

8. Limitation of Liability

To the maximum extent permitted by law:

  • EnjoyBiz shall not be liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount you paid for the product
  • We are not responsible for delays caused by third parties (shipping carriers, customs, etc.)

    • 9. Indemnification

    You agree to indemnify and hold EnjoyBiz harmless from any claims, damages, losses, liabilities, and expenses arising from:

    • Your use of our services
    • Your violation of these Terms
    • Your violation of any rights of another party

    10. Prohibited Uses

    You agree not to:

    • Use our service for any illegal purpose
    • Violate any laws or regulations
    • Infringe on intellectual property rights
    • Transmit harmful code or viruses
    • Interfere with service operation
    • Attempt to gain unauthorized access

    11. Modification of Terms

    We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of modified Terms.

    12. Termination

    We reserve the right to terminate or suspend your access to our services at any time, with or without cause or notice, for any reason including violation of these Terms.

    13. Governing Law

    These Terms are governed by applicable laws. Any disputes shall be resolved through appropriate legal channels.

    14. Severability

    If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

    15. Contact Information

    For questions about these Terms, please contact us:

    16. Entire Agreement

    These Terms, together with our Privacy Policy, constitute the entire agreement between you and EnjoyBiz regarding the use of our services.

    By using EnjoyBiz, you acknowledge that you have read and understood these Terms and agree to be bound by them.

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